I love this post which is somewhat scathing of one of the country’s leading legal and general information providers. Check it out.
Snippet:
Whoa! What’s that email address? Wait. Isn’t that the same email address that I was told to not reply to? Why, yes it is. It is also the same email address I was given over the phone when I was renewing my subscription. I would scan in my hand-written notes and upload them, but I’m too lazy at the moment.